Principal and Lead Consultant
Service Offerings Include:
A facilitated retreat designed to build purpose, team, trust and transformation. Planning process incorporates team building and conflict resolution tools tofoster creativity, build transformative trust, and identify key steps to strategic success.
Hands on consulting, team facilitation and/or training when systems and processes don’t work or need improvement.
A facilitated process aimed at resolving conflict by addressing underlying issues, establishing common understanding, generating win/win solutions, and building a culture of trust.
A customized real time training and facilitation session aimed at providing teams with the tools for sustained success. Hands-on design and facilitation of retreats and meetings is also available.
Tips, tools, training and hands-on facilitation when teams are undergoing trials or getting into trouble.
An interactive training aimed at helping service professionals understand and practice the skills needed to engender customer trust and assure high quality customer service.
Facilitation and education to head off further harm from harassment by helping leaders to focus on improvement not punishment.
Coaching individuals and teams to higher levels of professional success and personal satisfaction by gaining and applying new insights about how they act and react at work, at home and even at play!
Helping leaders to help themselves through customer focused consulting including assistance in assessing the situation, framing issues, realizing current capabilities, identifying deficiencies, and filling in gaps.
Proven Capability: Phyllis has an exceptional ability to guide others to outstanding, team owned solutions. I found that even when I initially doubted the process, the outcomes Phyllis helped us to achieve were always far beyond what I could ever have imagined. I would tell anyone that they can trust Phyllis, her ways work!
Uncommonly Customer Focused: As a coach facilitator and consultant, Phyllis is unique and uncommon in that she is about helping her customer free of any advantage to herself. To find a truly customer centered coach and consultant is a rare and special find in today’s competitive marketplace. Many talk the talk, but Phyllis uniquely walks the talk of being customer focused.
Insight in Times of Chaos:That Phyllis could come into a hostile, intense, seemingly hopeless situation and find a way to magically help all parties was amazing. I particularly valued her ability to see clearly through the chaos and complexity, to give us the right advice, and to bring us together for a real resolution. With her help, a very difficult situation was turned into one of hope and accomplishment.
High Credibility: Phyllis excels in her ability to guide groups through complex, large processes toward an achievable goal. Her positive attitude and knowledge gains support of others. People want to hear what she has to say. As one client stated: “Her team facilitation was the sail and rudder of our ship, we wanted a seer but Phyllis guided us to see (our own vision).”
Empowerment through Mentoring: Phyllis has the ability to build up confidence in those she helps and provide affirmations for them to move forward. She assists them in finding their own answers by providing enough structure to enable them to come to their own solutions, but not so much they feel constrained. Further, she is rapidly able to understand complex situations and to confirm them in their reality, a skill which helps those she mentors with the security that they are on the right path.
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